Introduction
Welcome to Crestline Game Limited. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our mobile application. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.
1. Information Collection
We collect personal information and other data during the use of our games in order to provide, improve, and personalize your experience. We want to be transparent about the types of information we collect, why we collect it, and how we use it to ensure that you have the best possible gaming experience. The information we collect may include personal details, game-related data, and automatically generated technical data.
1.1 Personal Information
To provide a more personalized and secure gaming experience, we collect certain personal information when you sign up for an account or interact with our services. This helps us identify you and manage your account.
What we collect: Your name, email address, phone number, and payment information.
Why we collect it: To create and maintain your account, provide customer support, process in-game purchases, and send notifications.
We respect your privacy and only collect the information that is necessary for providing and improving our services.
1.2 Game Data
In order to personalize your gaming experience and improve our services, we collect data on your activities within the game. This helps us understand how you interact with the game, and enables us to offer relevant content and improve game mechanics.
What we collect: Your in-game progress, achievements, game duration, interaction with other players, and in-game purchases.
Why we collect it: To offer personalized content, improve game performance, monitor your progress, and deliver appropriate ads or promotions.
By collecting this data, we aim to enhance your gameplay and ensure we are offering a fun and engaging experience.
1.3 Automatically Collected Information
We may automatically collect certain technical data through your use of our services. This information helps us analyze trends, monitor usage patterns, and ensure that our services run smoothly.
What we collect: Your IP address, device identifiers, browser type, operating system information, and browsing activity.
Why we collect it: To provide technical support, ensure the functionality of our services, detect potential issues, and improve our website's and game's performance.
This data also allows us to better understand how players use our services and to detect potential security threats.
1.4 Third-Party Integrations
Our services may involve third-party platforms such as payment processors, social media networks, or analytics providers. These third parties may collect additional information from you, subject to their own privacy policies.
Why we collect it: To enhance your user experience, offer integrations with other services, and track the effectiveness of our promotional efforts.
We ensure that any third-party partners we work with comply with our privacy and security standards.
2. Use of Information
We use the information we collect to provide you with a better gaming experience, personalize content, and ensure that you have access to the latest features and updates. Your data also helps us maintain the security of our games, deliver advertisements, and comply with legal obligations.
2.1 To Provide and Improve Services
Your personal and gameplay data is crucial for delivering personalized content and ensuring that you have the best possible experience with our games.
What we do with the data: Use it to personalize game content, recommend in-game items, and improve game performance. We also monitor usage to identify areas for improvement and to troubleshoot technical issues.
How it helps you: By improving the game based on your preferences, we create a more enjoyable, responsive, and engaging gaming environment.
This allows us to ensure that the game evolves according to your preferences and provides you with an optimal gaming experience.
2.2 Advertising and Marketing
Your data helps us provide relevant advertising and promotions that align with your interests, ensuring that we deliver value both in and outside the game.
What we do with the data: Use it to display targeted ads and promotions. We may also send you information about new games, updates, or in-game events that match your interests.
How it helps you: You receive customized offers and advertisements that are more relevant to your gaming style and preferences, making the experience more engaging.
We respect your choice and allow you to opt out of personalized advertising if you prefer.
2.3 Legal Compliance and Security
We are committed to protecting your data and ensuring that we comply with applicable laws and regulations. This section describes the reasons we may need to disclose your data in specific situations.
What we do with the data: Share your data when required to comply with legal obligations or to protect our rights and interests.
Why we do it: To ensure compliance with the law, respond to legal requests, or to prevent fraud and misuse of our services.
While we prioritize your privacy, we may need to share data when required by law or to protect the safety of users.
3. Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
By Law or to Protect Rights
Third-Party Service Providers
Marketing Communications
Interactions with Other Users
Online Postings
Third-Party Advertisers
4. Security of Your Information
Data Retention & Storage: Your personal data will be securely stored for 3 to 5 years, in compliance with legal and regulatory requirements. After this period, it will be deleted or anonymized unless retention is required by law.
Data Processing & Transmission: We use encryption protocols (e.g., TLS/SSL) to protect your data during processing and transmission, ensuring its security and privacy.
Access Control & Monitoring: Access to personal data is restricted to authorized personnel only, based on necessity. All access is logged and regularly monitored to prevent unauthorized use.
Confidentiality & Compliance: Our staff and partners are bound by confidentiality agreements and trained in data protection practices to ensure your data remains private.
Breach Response & Notification: In the event of a data breach, we will take immediate action to mitigate risks and notify affected parties in line with legal obligations.
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
5. Cookies
We utilize cookies and similar tracking technologies, which are small text files stored on your web browser. Our third-party partners also use these technologies to gather insights into your interactions, such as the web pages you visit, features you engage with, and ads you view, along with the games you play. This data helps us manage your shopping cart, evaluate the effectiveness of our advertising efforts, prevent repetitive ad displays, and enhance your overall experience.
6. User Rights and Choices
Opt-Out: In many cases, users can choose not to provide certain information or opt out of certain types of data collection (e.g., by disabling cookies).
Access and Correction: Users have the right to access their stored personal information and make corrections if necessary.
Deletion Requests: Depending on local laws (e.g., GDPR), users may request the deletion of their personal data.
Restriction of Processing: Users can request that the processing of their personal data be limited, such as restricting its use for marketing purposes.
7. Policy for Children
We do not knowingly solicit information from or market to children under the age of 18. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records.
8. Changes to This Privacy Policy
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Effective Date" of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.
9. Disclaimers Of Warranties
The Site is provided on an "as is" and "as available" basis for your use, without any warranties of any kind, whether express or implied. This includes but is not limited to warranties of merchantability, fitness for a particular purpose, title, non-infringement, and warranties arising from course of dealing or usage of trade.
We don't warrant the accuracy, completeness, or reliability of any content available through the Site. It is your responsibility to verify any information before relying on it. Your use of the Site and/or the content available on the Site is at your sole risk.
Please note that some states or jurisdictions may not allow the disclaimer of implied warranties, so the above disclaimer may not apply to you.
10. Limitation Of Liability
To the maximum extent permitted by law, Crestline, its affiliates, licensors, and business partners (collectively referred to as the "Related Parties") disclaim all liability, whether based in contract, tort (including negligence), strict liability, or otherwise. They further disclaim all losses, including without limitation direct, indirect, incidental, consequential, or special damages arising out of or in any way connected with access to or use of the Site, even if Crestline and/or the Related Parties have been advised of the possibility of such damages.
This disclaimer of liability constitutes your sole and exclusive remedy in connection with the Site and its use.
11. Contact Us
If you have questions or comments about this Privacy Policy, please get in touch with us at [email protected].